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Quality Policy
Om Navjeevan Hospital is well known ISO 9001 Certified Hospital. We follow the International Standards for Quality.
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Our Commitment

"Patient is - First and always".
We understand that all patients or visitors who enter our hospital do so with some trepidation. At our hospital we will create an environment that overcomes this fear. We will make this happen by rendering personalized attention to all in the hospital.

While we do not wish to be the largest facility rendering healthcare, we are determined to be the very best.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.”

Mahatma Gandhi

Visiting Hours & Norms

Family members and close friends are encouraged to be a part of the care process, whenever appropriate. While family and loved ones are encouraged to be involved in the care process, your consultant doctor at the hospital and the nursing staff must give permission for them to do so. Permission from the management is also required to be with a patient either before or after normal visiting hours.

In the rooms/wards only one attendant may stay with the patient during the stay, where a long term pass is handed over.( which needs to be flashed when demanded).

  • Visiting Hours are :
    Morning         9.00 to11.00am
    Afternoon       1.00 to 2.00 pm
    Evening          7.00 to 9 pm

  • Sundays & Public Holidays 10.00 am to 2 pm & 6 pm to 10pm

Children below 07 yrs of age are not permitted. No visitors are permitted at any other time. Only 2 visitors at a time are permitted to visit the patient during visiting hours only. Nurses may ask visitors to leave the room if the patient’s condition so warrants or if hospital policies are not being observed. Emergencies occur at any time, it is very important that easy and quick access is available to Patient Rooms, Operation theatres and I.C.U. The hospital therefore requests visitors - Not to stand in the inpatient Lobby . Not to wait outside Operation Theatre / I.C.U.  

Patient’s suggestion/ Query:
We welcome your feedback. As an ongoing endeavor to improve the quality of the service we give to our patients, we welcome your suggestions, feedback and comments. We welcome all feedback - good or bad - about any aspect of your contact with the hospital. You may also use the form to send us your query and we shall revert as soon as possible.
 
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